What is your shipping policy?
Orders placed with Grace&Leighton will usually ship within 2 business days. Orders placed on Friday before 10 am PST will be shipped day of, any orders placed after 10 am PST will be shipped the following Monday. We do not ship on holidays or weekends and we are closed Saturdays, Sundays, and on national holidays. If you need to place an order for rush shipment please contact Grace&Leighton customer service at email@example.com with your request. If for any reason your order is to be delayed or cancelled – due to stock, payment or otherwise – we will contact you via email. If you wish to cancel an order placed on our website please notify Grace&Leighton Customer Service at firstname.lastname@example.org as early as possible. Grace&Leighton is not responsible for any lost or stolen packages. If you provided us with the wrong shipping address we are not liable to give you a refund or replacement of the product that you purchased, so be sure to check your information thoroughly! If you never received your package and it says it was delivered please contact your local post office with the tracking number that you received when purchasing and they will further assist you.
What is your return/exchange policy?
We do not offer exchanges. We accept returns on all full-price orders within 3 days from the day the merchandise is delivered. A 10% restocking fee will be charged to all returned orders. The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund. Shipping and handling charges are not refundable and the customer is responsible for return shipping. Be sure to purchase tracking and insurance, as we cannot accept responsibility for lost/damaged returns. To return items please contact email@example.com. Be sure to include your name, and order number in the subject line of the email. A 10% restocking fee will be charged to all returned orders. Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by email when your return is complete. *All sale merchandise is final sale. No returns or exchanges. UPON RECEIPT OF RETURNED GOODS, GRACE&LEIGHTON. RESERVES THE RIGHT TO DENY THE RETURN IF IT DOES NOT MEET THE COMPANY RETURN POLICY REQUIREMENTS.
What is your cancellation policy?
If you wish to cancel your order, please contact firstname.lastname@example.org ASAP! We will do everything we can to help you with the cancellation, but if the items is already processed for shipment, it will then be considered a return.
Is the entire bag handmade?
Yes!! We go to textile markets in Guatemala to select vintage Huipils (traditional, Guatemalan, embroidered tops) where they are then delivered to our leather craftsman. He washes and cuts the Huipil to fit the bag and hand treats his leather. No machines other than a simple sewing machine are used on our bags!
How do I care for my fabric? Our up cycled Huipils can take up to 3 months to make and could even be up to 10 years old! We are excited to gather these textiles and give new life to them for you to enjoy! If you notice loose threads you can take a small pair of scissors to clip the loose thread at the base. You could also take some fabric glue and secure the loose thread at the base to prevent snagging. Grace&Leighton are not responsible for any damage during your care of the item. This includes washing/dry cleaning. If you have a bag that is hand loomed cotton, spot clean with warm water and a mild detergent.
How do I care for my leather?
Exposing your leather bag to sun, water, oils, or make up will cause the bag to darken in color (patina) and accumulate marks. This is natural and gives your bag character that mass produced bags cannot receive. Be sure to take care of your bag and when needed, wipe down with a damp cloth and allow to dry naturally. We also recommend using a leather conditioner to extend the life of your leather bag.